Support
Contact Us
If you need help or have feedback, send us an email at:
Frequently Asked Questions
How do I use TimeDrip?
Open the app, select a Live Photo from your library, and TimeDrip will automatically create a slow-motion version. From there you can add effects, trim, crop, and share.
Why does the app need access to my photos?
TimeDrip needs photo library access to read your Live Photos and to save the finished videos back to your library. All processing happens on your device.
The app is not working as expected. What should I do?
Try the following steps:
- Make sure you are running the latest version of TimeDrip
- Restart the app
- Restart your device
- Check that TimeDrip has photo library access in Settings > Privacy & Security > Photos
If the issue persists, please contact us at [email protected] with a description of the problem.
What is TimeDrip Premium?
TimeDrip Premium is an optional auto-renewable subscription. Without it you can still edit and save videos, but exports include a small TimeDrip watermark and are limited to 720p. Premium removes the watermark, saves at full resolution, and turns off screen capture protection.
How do I manage or cancel my subscription?
You can manage or cancel your TimeDrip Premium subscription at any time through your Apple ID settings: go to Settings > your name > Subscriptions on your iPhone. Cancellation takes effect at the end of the current billing period.
What devices are supported?
TimeDrip requires an iPhone running iOS 26 or later.
Is my data private?
Yes. TimeDrip processes everything on your device. We do not collect personal data. See our Privacy Policy for details.